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Return/Exchange Policy

 

In line with our goal to achieve customer satisfaction, Shopway strive for 100% quality control of product, packaging and delivery. Every product we sell are original, genuine and brand new, of genuine quality and complete with the full warranty of the Original Equipment Manufacturer. But in the rare event that you are not satisfied with what you purchased, just return it to us.

Our Returns Policy may vary depending on the product. Our valid return policy is within seven (7) working days from the delivery date. 

Definitions:

'Return' is defined as the action of receiving from a buyer an item purchased on Shopway website due to any of the following:

  • item was defective.
  • item was damaged during the shipping process.
  • product/s was/were missing from our own end.
  • wrong item(s) was/were sent.

 Please we hereby, encourage our esteemed customers to review the listing before making a purchase decision. In the event that a buyer orders a wrong item, the buyer shall not be entitled to a return/refund.

 How do I return an item sold and shipped online?

 For orders placed online, kindly fill your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state.

  • Package the item you wish to return along with all original packing materials, seal intact and accessories, freebies, then mail as directed.
  • If the item was purchased as a BUNDLE; it needs to be returned with all bundled items.
  • Drop the item you wish to return to Saka Multi-channel Commerce Limited at, Plot 32A, Admiralty Way, Lekki Phase 1, Eti-Osa, Lekki, Lagos or drop off your items at one of our designated stores where we will process the delivery on your behalf (You may be required to pay a shipping fee).

 How do I return an item bought on Shopway?

 Step 1: Log your return request

  1. Option 1: Go to my account - create your return and you are done!
  2. Option 2: Contact our Customer Service on 0903 000 7252 or [email protected] ng to create your return.

Step 2: Pack your product

  • Pack your product according to the return conditions.
  • Include all tags, accessories or free gifts you received.

Step 3: Return your product

  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off: Please drop your package at the chosen place following the given instructions.

 Policy overview

  • You must return an item in the same condition as it was received, not used or altered in any way.
  • You must also include, in the same condition as it was received:
  • all original packaging such as boxes, bags, tags, etc.
  • accessories such as cords and remote controls
  • certificates, manuals, warranty, and rebate cards. 
  • "free gifts" or bonus items.
  • all items included in a bundle.

 

 Exceptions for Returns:

There are certain scenarios where it may be difficult for us to support returns:

  • It must be returned still in NEW condition (For electronic items, the seal must not be broken except for cases of manufacturers defect
  • theft
  • return request is made outside the specified time frame,
  • anything missing from the package you've received including price tags, labels, original, packing, freebies and accessories,
  • defective/damaged products that are not covered under the manufacturer's warranty,
  • product is damaged due to misuse,
  • specific categories like underwear, lingerie, socks and clothing freebies,
  • any consumable item that has been used or installed,
  • products with tampered or missing serial numbers,
  • fragile items, hygiene related items.

 

A non-defective product shall only be accepted, if a customer is requesting for an exchange. Products sold in a clearance sale are final and are not eligible for return.

It needs to be returned alongside a filled RETURNS FORM.

 

Refund Activation

Upon receipt, we will check and let you know whether the ordered product is eligible for return or not. We will replace or proceed with refund by bank transfer, if required within 3 to 5 working days. Kindly note that replacement cases are subject to availability of the product at the time of the return process.

 

N.B: Bank Transfers may take up to two weeks from the day you passed your quality check to be processed.

For further enquiry, please call 0903 000 7252 or e-mail [email protected]

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